GORequest helps your agency dramatically improve its customer service by centrally managing all requests and inquiries, including those submitted by:
Increasingly, residents prefer to submit their requests via the web because of its round-the-clock convenience. To make online submission easy for citizens and to ensure you capture the information you require, GORequest includes:
- Custom forms to match your website and provide your managers with vital informationn
- Knowledge Base content to answer questions and provide forms for downloading
- Optional anonymous submissions
- Photo/document attachment with submissions
- Automatic user registration
- Ability to check service status online
The form below shows just how easily residents can make requests…
This request form incorporates Knowledge Base information that can help head-off requests.
Once a request is submitted, residents can receive status updates via email and can also log in to check status. Resident accounts are created automatically during the request submission process, and there are no separate registration steps to discourage citizens from using the system.
Users can check the status of their requests.
GORequest helps employees get more done in less time. The system’s automation and organization features make it easy to respond to residents, including: