Customer Service

“As the median age of our citizens drops, we're finding people want to go online rather than go to Town Hall. Government Outreach is helping us serve them better.”
Mike Ciccarone
Information Technology Coordinator
Town of Fountain Hills, Arizona

MOBILE

Residents increasingly expect mobile access to local government, and GORequest Mobile offers them a simple way to tap right into your agency and quickly submit a request while they are on the go. GORequest Mobile applications are completely integrated with the GORequest request solution, making it easy to add this in-demand feature to your customer service program.

Benefits for residents:

  • Easily report about issues like barking dogs, abandoned vehicles, overgrown trees, unsafe sidewalks, graffiti, or potholes wherever and whenever they prefer


    Residents can easily select their issue

  • GPS and camera features built into the mobile devices make it simple for residents to send you a photo and location of the issue
  • Easy for residents check the status of issues reported, even if they reported them anonymously
  • Issues go directly into the GORequest customer service system and are automatically delivered to the right staff member - no need for residents to go to city hall or sit by a computer


    Residents can easily submit an issue on the go

Benefits for agencies:

  • A picture is worth a thousand words – with GORequest Mobile, a photo and GPS coordinates allow you to efficiently find and fix issues. You can actually save time and money while improving service
  • You can offer around the clock service through the iPhone, Android phone, any smartphone, web, email, and phone – improving your service even with staff reductions, furloughs, and reduced office hours
  • GPS coordinates are used in reporting to show you exactly where problems are occurring

As your residents rely more than ever on their mobile devices, on-the-go access to your agency isn’t an option – it’s an essential part of your commitment to customer service. GORequest Mobile makes it easy for you to offer completely integrated around-the-clock connectivity.

     

See how the City of Arvada, Colorado uses GORequest for the iPhone

City of Santa Clarita, California using GORequest for the iPhone