Customer Service

“You continue to amaze us with your customer service and continual improvement of the tools. ”
Chris Longshore
Information Systems Manager
City of Arvada, Colorado

MOBILE

Residents increasingly expect mobile access to local government, and GORequest Mobile offers them a simple way to tap right into your agency and quickly submit a request while they are on the go. GORequest Mobile applications are completely integrated with the GORequest request solution, making it easy to add this in-demand feature to your customer service program.

Benefits for residents:

  • Easily report about issues like barking dogs, abandoned vehicles, overgrown trees, unsafe sidewalks, graffiti, or potholes wherever and whenever they prefer


    Residents can easily select their issue

  • GPS and camera features built into the mobile devices make it simple for residents to send you a photo and location of the issue
  • Easy for residents check the status of issues reported, even if they reported them anonymously
  • Issues go directly into the GORequest customer service system and are automatically delivered to the right staff member - no need for residents to go to city hall or sit by a computer


    Residents can easily submit an issue on the go

Benefits for agencies:

  • A picture is worth a thousand words – with GORequest Mobile, a photo and GPS coordinates allow you to efficiently find and fix issues. You can actually save time and money while improving service
  • You can offer around the clock service through the iPhone, Android phone, any smartphone, web, email, and phone – improving your service even with staff reductions, furloughs, and reduced office hours
  • GPS coordinates are used in reporting to show you exactly where problems are occurring

As your residents rely more than ever on their mobile devices, on-the-go access to your agency isn’t an option – it’s an essential part of your commitment to customer service. GORequest Mobile makes it easy for you to offer completely integrated around-the-clock connectivity.

     

See how the City of Arvada, Colorado uses GORequest for the iPhone

City of Santa Clarita, California using GORequest for the iPhone