Government Outreach strongly believes that communication is key to a dramatically improved customer service program. Residents must know how the program can help them more easily find an answer or make a request. When you implement the GORequest Citizen Relationship Management (CRM) system, you’ll be backed by a complete public information program created by seasoned government communications professionals.
We’ll develop a customized Communications Plan that introduces your improved customer service efforts to residents and staff through your local media and your agency’s communications tools. We work with your staff to conduct an effective public education program that conveys the benefits of GORequest and shows how easy the system is.
Along with the plan, Government Outreach provides related written materials, including news releases, newsletter articles, web site copy, emails, business cards, kiosk flyers, and ideas for cable television promotional spots. We also devise a comprehensive media outreach strategy and draft materials that help you interest the media in your customer service success story.