Products and Features

Government Outreach offers a complete range of customer service and support solutions for local government agencies. From large urban cities to small rural towns, there's a GO product tailored for your agency.

• Start-up and annual costs are surprisingly low, usually within staff spending limits
• Timely graphical reports are delivered right to your email inbox
• Customer satisfaction survey feature is built into every contact
• Other department staff know the status of a request when the primary employee is not available
• Follow-up letters or emails to your citizens can be automatically generated, letting them know the status of their request
• Internal help desk requests are also managed through the system, including building maintenance, telephones, computers, sick leave, copiers, and custodial

GO’s suite of products was developed by the pioneers of customer relationship management systems for the private sector. They now bring this expertise to our local government partners.