The prestigious Alliance for Innovation has recognized the City of Arvada for its Ask Arvada program, supplied by Government Outreach and Tele-Works. Honored with an Outstanding Achievement in Local Government Innovation Award, the City is among a handful of agencies recognized nationally each year for their efforts.
In addition to improving customer service, Ask Arvada is enabling city management to better understand the needs and priorities of residents. Reports tell management which topics are most accessed or viewed by residents, how often residents are requesting different types of services, and how residents value the services provided.
“We knew we were breaking ground and introducing a substantial change to business practices in our organization,” notes Assistant to the City Manager, Vicky Reier, “and it’s nice to have our vision validated by The Alliance.” Information Systems Manager Chris Longshore added, “we were particularly impressed that Government Outreach’s technology was so flexible and that the company’s staff took the time to understand our unique needs and implement the system to fill them.”
About City of Arvada
Arvada, Colorado is an attractive western suburb with an estimated population of 107,050 on 22,570 acres outside the Denver metro area. It maintains its hometown feel while building a diverse business community. Arvada offers unique amenities for citizens and visitors including Historic Olde Town Arvada for an eclectic shopping experience; Arvada Center for Arts and Humanities for theater, concerts, art exhibitions, and arts and humanities classes; and the Arvada Center Banquet facility for corporate and social gatherings.
About Government Outreach
Government Outreach is transforming local government with software that dramatically improves customer service, community outreach, and staff efficiency. GORequest guarantees that a service request will never be lost while GOEnforce enables proactive code enforcement campaigns that improve the community without adding additional resources. Together they empower government to be more responsive and to better utilize scarce resources.
About The Alliance for Innovation
The Alliance for Innovation (formerly Innovation Groups) in partnership with to the International City/County Management Association (ICMA) and Arizona State University (ASU) and its School of Public Affairs, is an association of public sector professionals mission is to transform local government and advance community excellence through the discovery and application of leading ideas and practices. As part of this mission, it established the Outstanding Achievement in Local Government Innovation Award to acknowledge those local governments that have successfully addressed important issues and preparing a community for the future.