GOTransit's features are unmatched

One of your passengers calls the transit agency offices to complain about a vandalized bus shelter. Once she figures out which department handles vandalism issues, she leaves a voice mail with the department administrator, who’s out on sick leave. Several days pass, with her frustration mounting and the shelter remaining an eyesore. Finally, a week later, the administrator forwards the message to the shelter maintenance contractor who has just left for a long weekend. Your passenger calls the agency chief executive in desperation, and your agency’s customer service credibility is literally in the gutter. Sound familiar?

Revolutionize your customer interaction

GOTransit is the latest citizen relationship management (CRM) software that helps your agency be as responsive to customers as possible. Contacts can be made using the phone, the web, or in person.

• Never lose another customer request
• Track problems based on routes, coach number, drivers, time of day
• Customers track their own complaints and receive status updates
• Automatically send updates on issues of interest to individual customers
• Educate customers using “Frequently Asked Questions”

Spend limited resources wisely and increase your staff’s productivity

GOTransit allows you to better analyze needs and trends while increasing the amount of work accomplished by staff. Compared with the way many agencies still handle customer contacts (simple email, handwritten forms, or verbal messages), GOTransit is a huge leap forward in efficiency

• GOTransit pays for itself many times over by improving your staff’s efficiency - saving at least ½ FTE
• Set a “level of service” and see how it’s succeeding
• Allocate and modify maintenance funding based on actual data rather than pre-set cycles or schedules
• No investment in new hardware or software
• Works with applications already familiar to your staff, including Word, Excel, and Outlook
• Extensive electronic reports tell elected/appointed officials and management team how a division or department is meeting expectations
• GOTransit’s hosted solution allows your IT staff to focus on other priorities

Better manage contractor/franchisee performance

GOTransit includes special tools to easily manage outside contractors and franchisees

• Learn how well your fleet maintenance contractors respond to issues
• Automatically issue work orders for contracted services
• Monitor contractor performance standards and service levels

Easy to set-up, easy to learn, easy to use

GOTransit is extremely easy to use by staff and customers. The system is intuitive, using a familiar web browser to enter requests

• Can be up and running in as little as two weeks
• Requires virtually no staff training and uses web browsers already on their computers
• GO’s senior staff remain in constant touch to ensure smooth operation