GOCounty's features are unmatched

One of the residents in your unincorporated area calls the county offices to complain about a new pothole in front of her house. Once she figures out which department handles potholes, she leaves a voice mail with the department administrator, who’s out on sick leave. Several days pass, with her frustration mounting and the pothole growing. Finally, a week later, the administrator forwards the message to the street maintenance supervisor who has just left for a long weekend. Your resident calls the county chief executive and then her supervisor in desperation, and your county’s customer service credibility is literally in the gutter. Sound familiar?

Revolutionize your citizen interaction

GOCounty is the latest citizen relationship management (CRM) software that helps your agency be as responsive to citizens as possible. Contacts can be made using the phone, the web, or in person.

• Never lose another citizen request
• Citizens track their own complaints and receive status updates
• Automatically send updates on issues of interest to individual citizens
• Educate citizens using “Frequently Asked Questions”

Spend limited resources wisely and increase your staff's productivity

GOCounty allows you to better analyze needs and trends while increasing the amount of work accomplished by staff. Compared with the way many cities still handle citizen contacts (simple email, handwritten forms, or verbal messages), GOCounty is a huge leap forward in efficiency.

• GOCounty pays for itself many times over by improving your staff's efficiency - saving at least 1/2 FTE
• Set a "level of service" and see how it's succeeding
• Allocate and modify maintenance funding based on actual data rather than pre-set cycles of schedules
• No investment in new hardware or software
• Works with applications already familiar to your staff, include Word, Excel, and your GIS system
• Extensive electronic reports tell elected officials and management team how a division or department is meeting expectations
• GOCounty's hosted solution allows your IT staff to focus on other priorities

Better manage contractor/franchisee performance

GOCounty includes special tools to easily manage outside contractors and franchisees.

• Learn how well your waste hauler and cable television franchisee respond to customer contacts
• Automatically issue work orders for contracted services
• Monitor contractor performance standards and service levels

Easy to set-up, easy to learn, easy to use

GOCounty is extremely easy to use by staff and citizens. The system is intuitive, using a familiar web browser to enter requests.

• Can be up and running in as little as two weeks
• Requires virtually no staff training and uses web browsers already in their computers
• GO's senior staff remain in constant touch to ensure smooth operation