GOAirport's features are unmatched

The Municipal Airport Master Plan calls for longer runways, more hangars, and additional jet services. Neighbors say they want reduced use of the airport, not more. Noise abatement has become the hot topic in the next elections. Does the City Council support economic development goals with an expanded runway or make sure neighbors experience no increase in noise levels? The City Council needs real-time data on the number of actual violations and the number of residents who are experiencing noise problems now. But how can the City capture this type of information? Sound familiar?

Revolutionize your citizen feedback

GOAirport is the latest citizen relationship management (CRM) software that helps your agency be as responsive to citizens as possible. Contacts can be made using the phone, the web, or in person.

• Analyze noise complaints by time of day, type of aircraft or geography
• Citizens track their own complaints and receive status updates
• Automatically send updates when noise issues are on the public agenda or a public meeting will take place
• Educate citizens using “Frequently Asked Questions”

Spend limited resources wisely and increase your staff's productivity

GOAirport allows you to better analyze needs and trends while increasing the amount of work accomplished by staff. Compared with the way many airport staff still handle citizen complaints (simple email, handwritten forms, or verbal messages), GOAirport is a huge leap forward in efficiency.

• GOAirport pays for itself many times over by improving your staff's efficiency
• Set a "level of service" and see how it's succeeding
• No investment in new hardware or software
• Works with applications already familiar to your staff, include Word, Excel, and your GIS system
• Extensive electronic reports tell elected officials and management team about complaint trends
• GOAirport's hosted solution allows your IT staff to focus on other priorities

Better manage contractor/franchisee performance

GOAirport includes special tools to easily manage outside contractors and franchisees

• Learn how well your maintenance or airport operations contractor respond to customer contacts
• Automatically issue work orders for contracted services
• Monitor contractor performance standards and service levels

Easy to set-up, easy to learn, easy to use

GOAirport is extremely easy to use by staff and citizens. The system is intuitive, using a familiar web browser to enter requests.

• Can be up and running in as little as two weeks
• Requires virtually no staff training and uses web browsers already in their computers
• GO's senior staff remain in constant touch to ensure smooth operation