The Government Outreach team brings your agency vast experience in local government, customer service, technology, communications, and operations. Each team member is an industry leader in their area of expertise.
Kendall Smith brings a very unique set of attributes to Government Outreach’s local government clients: he’s a visionary who bridges the worlds of technology and engineering and is... well, understandable. Kendall observes the needs of local agencies and then can articulate cutting-edge solutions so that managers and IT staff come together to better serve citizens.
He gained these skills via a variety of engineering and marketing positions for technology firms based in the United States and the United Kingdom. Most notably, Kendall served as Vice President and Founding Engineer at Documentum, developing enterprise content management software that lets global employees simultaneously update and manage business content through the Internet and corporate intranets and share it with partners and clients.
Following his election to the Pleasanton City Council in 2002, Steve Brozosky learned quickly that the city, like most local governments, faced a major challenge to easily process the thousands of requests for services received from citizens, visitors, and businesses. Meeting the classic definition of marketing, he saw the need and, using his broad experience as a software engineer, immediately set about filling it by developing GORequest.
Steve was particularly well-positioned to help meet this need, previously serving as Director of Technology Planning for Vantive Corporation, a market leader of customer relationship management (CRM) software applications. Vantive was acquired by PeopleSoft and subsequently Oracle. He set the technology vision for the firm, which provided customer interaction software that enabled businesses to improve customer satisfaction and automate customer support, sales, field service and internal help desk functions. Steve is able to take the best practices of the private sector, add his 20+ years of software development experience, and apply them to the public sector.