Case Studies 

City of Tracy

• Tracy has doubled the number of citizen requests and comments received via the Web
• Tracy has seen a 70% decrease in the number of open requests vs. its previous system; this indicates that staff is able to respond much faster
• 95% of those using the Tracy system report a positive experience with city staff

City of San Ramon

• San Ramon resolves most requests within a day or less, with 93% resolved within two weeks; this is significantly shorter than before implementation
• Over 90% of San Ramon’s contacts are completed within the city’s optimal timeframe for service requests

City of Lafayette

• Lafayette increased contractor accountability by eliminating paper print-outs and faxes and automating project management

Livermore Municipal Airport

• Now analyzes noise complaints by time of day, type of aircraft, and geography; this offers airport officials greatly expanded enforcement information